Privacy Policy
Last updated: 1 January 2025
Ali Abbas Traders LLC (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.
1. Information We Collect
We collect information you provide directly when you place an order, create an account, request a quote, or contact us. This includes your name, email address, phone number, delivery address, and payment information. We also automatically collect certain technical information such as your IP address, browser type, and pages visited on our website.
2. How We Use Your Information
We use your information to process and fulfil your orders, send order confirmations and delivery updates, respond to enquiries and provide customer support, send promotional communications (with your consent), improve our website and services, and comply with our legal obligations under UAE law.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders (such as payment processors and courier companies), and with regulatory or law-enforcement authorities if required by law.
4. Payment Security
All payment transactions on our website are encrypted using SSL technology. We accept Visa, Mastercard, Apple Pay, Google Pay, Tabby, Tamara, and bank transfer. We do not store your full card details on our servers — payments are processed securely through PCI-DSS compliant payment gateways.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by applicable law in the UAE. Order records are typically retained for seven years for accounting purposes.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. You may also opt out of marketing communications at any time by clicking 'unsubscribe' in any email or by contacting us directly. To exercise any of these rights, email us at hello@aactraders.ae.
7. Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by emailing you. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: Ali Abbas Traders LLC, Al Quoz Industrial Area 3, Dubai, UAE. Email: hello@aactraders.ae | Phone: +971 4 500 0000
Questions about this policy? Contact us and we'll be happy to help.